Handling Customer Complaints With Empathy
Released 01/2025
With Sara Odorisio, CRFT Productions
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill level: General | Genre: eLearning | Language: English + subtitle | Duration: 45m 55s | Size: 188 MB
Discover the skills required to handle customer service complaints with empathy.
Course details
Handling customer complaints is a critical skill for maintaining satisfaction and trust. In this course, customer service expert Sara Odirisio demonstrates the importance of addressing complaints with empathy and discovering unresolved issues. From understanding different types of complaints to mastering the appropriate language, posture, and gestures, this course helps you develop the skills required to de-escalate tense situations, offering strategies for active listening, asking the right questions, handling aggressive customers, and more. Sara guides you through a practical five-step process to resolve complaints and shares tips for addressing written complaints and ensuring follow-up. By the end of this course, you'll be better prepared to navigate customer complaints with empathy, keeping interactions calm, professional, and solution-focused.Note: This course was created by Sara Odorisio and CRFT Productions. We are pleased to host this training in our library.
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