Iso 20001-1:2018 Lead Auditor Training
 

ISO 20000-1 Lead Auditor | ITSMS Auditor | IT Service Management System | Exemplar Global | Become a Certified
What you'll learn
Understand the key principles and requirements of ISO 20000-1:2018.
Learn how to implement and maintain a Service Management System (SMS).
Identify and manage risks in IT service management.
Prepare for ISO 20000-1:2018 certification and audits.
Requirements
No prior experience or technical knowledge is required. This course is designed for beginners and professionals alike who want to learn about ISO 20000-1:2018. Basic knowledge of IT service management concepts can be helpful but is not mandatory.
Description
Here's your adapted ISO 20000-1:2018 Lead Auditor Job Description:ISO 20000-1 Lead Auditor Job DescriptionNote: Candidates can apply for the Lead Auditor exam conducted by Megademi and obtain an Exemplar Global Recognized Lead Auditor Certificate, which is internationally valid. This depends on individual needs and requires a separate fee. Please contact us for more details via message or email by checking the email in our website under the external resources link in the introduction section.Job OverviewAn ISO 20000-1 Lead Auditor is responsible for evaluating and ensuring an organization's compliance with the ISO 20000-1:2018 IT Service Management System (ITSMS) standard. The Lead Auditor conducts audits, assessments, and provides recommendations to enhance service quality, risk management, and IT governance across various industries.Key Responsibilities:Plan, execute, and manage ISO 20000-1 audits to ensure compliance with ITSMS requirements in organizations.Develop audit plans, review documentation, and identify areas for improvement.Assess service management processes, risk controls, and operational performance.Conduct interviews with key personnel, evaluate IT service management policies, and analyze operational data.Prepare detailed audit reports, including findings, non-conformities, and recommended corrective actions.Provide guidance and training on ISO 20000-1 requirements, IT service best practices, and continual service improvement strategies.Assist organizations in implementing corrective actions and improving their IT service management system.Stay updated on ISO standards, industry regulations, and best auditing practices related to IT service management.Qualifications & Skills:Certified ISO 20000-1 Lead Auditor (equivalent).Strong knowledge of IT service management principles, risk management, and auditing techniques.Excellent analytical, communication, and problem-solving skills.Experience in IT, telecommunications, finance, and other service-based industries is an advantage.Ability to work independently and manage multiple audit projects efficiently.An ISO 20000-1 Lead Auditor plays a crucial role in ensuring service quality, compliance, and continual improvement of an organization's IT Service Management System (ITSMS).This version aligns the content with ISO 20000-1 while maintaining the professionalism and clarity of the original job description. Let me know if you need any refinements!
Overview
Section 1: Introduction
Lecture 1 Introduction
Lecture 2 About the ISO/IEC 20000 series
Lecture 3 The Service Management System (SMS)
Section 2: Clause 4 of ISO 20001-1:2018 SMS - Context of the organization
Lecture 4 Understanding the organization and its context
Lecture 5 Needs and expectations of interested parties
Lecture 6 The scope of the Service Management System
Section 3: Clause 5 of ISO 20001-1:2018 SMS - Leadership
Lecture 7 Leadership and commitment
Lecture 8 The service management policy
Lecture 9 Organizational roles, responsibilities and authorities
Section 4: Clause 6 of ISO 20001-1:2018 SMS - Planning
Lecture 10 Actions to address risks and opportunities
Lecture 11 Service management objectives and planning to achieve them
Lecture 12 Plan the Service Management System
Section 5: Clause 7 of ISO 20001-1:2018 SMS - Support
Lecture 13 Resources
Lecture 14 Competence
Lecture 15 Awareness
Lecture 16 Communication
Lecture 17 Documented information
Lecture 18 Knowledge
Section 6: Clause 8 of ISO 20001-1:2018 SMS - Operation
Lecture 19 Operational planning and control
Lecture 20 Service delivery
Lecture 21 Plan the services
Lecture 22 Control of parties involved in the service lifecycle
Lecture 23 Service catalogue management
Lecture 24 Asset management
Lecture 25 Configuration management
Lecture 26 Business relationship management
Lecture 27 Service level management
Lecture 28 Supplier management
Lecture 29 Budgeting and accounting for services
Lecture 30 Demand management
Lecture 31 Capacity management
Lecture 32 Change management
Lecture 33 Service design and transition
Lecture 34 Release and deployment management
Lecture 35 Incident management
Lecture 36 Service request management
Lecture 37 Problem management
Lecture 38 Service availability management
Lecture 39 Service continuity management
Lecture 40 Information security management
Section 7: Clause 9 of ISO 20001-1:2018 SMS - Performance evaluation
Lecture 41 Monitoring, measurement, analysis and evaluation
Lecture 42 Internal audit
Lecture 43 Management review
Lecture 44 Service reporting
Section 8: Clause 10 of ISO 20001-1:2018 SMS - Improvement
Lecture 45 Nonconformity and corrective action
Lecture 46 Continual improvement
Section 9: Final Evaluations
Lecture 47 The certification to ISO/IEC 20000-1
Lecture 48 Final Points
Section 10: Auditing Part in accordance with ISO 19011
Lecture 49 01-Management System Auditing
Lecture 50 02-Different Types of Audit
Lecture 51 03-Audit Scope-Objectives and Criteria
Lecture 52 04-The Audit Team
Lecture 53 05-The Audit Plan
Lecture 54 06-Conducting the Audit
Lecture 55 07-Nonconformities
Lecture 56 08-The Audit Report
Lecture 57 09-Thank You
This course is ideal for: IT professionals and service managers looking to implement ISO 20000-1:2018. Quality and compliance officers responsible for service management systems. Business owners and consultants aiming to improve IT service delivery. Anyone interested in understanding IT service management best practices and certification processes.
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