Mastering Salesforce Agentforce: Build Iautonomous Ai Agents
 

Understand how Salesforce Agentforce fits within the Einstein 1 Platform
Use Agent Builder to create, configure, and manage autonomous agents
Design agent topics, prompt templates, and intent recognition flows
Connect agents to CRM data objects and use pre-built Salesforce actions
Customize agent logic using Apex, Flows, and custom APIs
Use the Atlas Reasoning Engine to power contextual decision-making
Deploy agents across Slack, web apps, mobile, and other channels
Run simulations, analyze metrics, and optimize agent performance
Requirements
A basic understanding of Salesforce (such as navigation, objects, and records)
Familiarity with Salesforce Admin tools (e.g., Flows, Setup, App Builder) is helpful but not required
No coding experience is necessary, but knowing Apex is a plus for advanced topics
Access to a Salesforce Developer Edition or a Salesforce sandbox (free to create)
An interest in AI, automation, and low-code/no-code development
Description
Master the power of AI automation with Salesforce Agentforce - the next-generation platform for building intelligent, autonomous agents on the Einstein 1 Platform.This in-depth course is your complete guide to Salesforce Agentforce, a revolutionary technology that enables professionals to create AI-powered agents that reason, act, and learn across customer data, business logic, and connected systems. Whether you're a Salesforce Administrator, Developer, Consultant, or AI Enthusiast, this course will equip you with the knowledge and skills to design, deploy, and manage enterprise-grade AI agents using Agent Builder, the Reasoning Engine, and Salesforce's trusted CRM data.What Is Salesforce Agentforce?Agentforce is Salesforce's cutting-edge framework for building autonomous AI agents capable of performing real business tasks-far beyond what chatbots or scripted automation can do.Built on the Einstein 1 Platform, Agentforce gives you tools to:Connect AI agents directly to Salesforce Data CloudUse the Atlas Reasoning Engine to make real-time decisionsTrigger actions through APIs, Apex, and Salesforce FlowsInteract through multiple channels like Slack, Web, and MobileUse low-code tools to create intelligent assistants without writing complex codeWith Agentforce, your agents can understand business context, make informed decisions, and take action automatically-streamlining operations in customer service, sales, marketing, and commerce.What Makes This Course Unique?Unlike most generic AI or chatbot courses, this one is 100% focused on Salesforce Agentforce, built with real product features and official architecture. You'll learn how Salesforce's AI stack actually works-from data ingestion and context modeling to logic reasoning and agent behavior.Plus, you'll walk away with:Reusable project templatesActionable examplesAnd a complete understanding of how AI is transforming CRM
Who this course is for
Salesforce Admins and Developers who want to lead AI innovation
CRM and CX professionals seeking to automate repetitive tasks
AI/Automation Consultants building intelligent enterprise solutions
Business Analysts & Product Owners designing next-gen user experiences
Anyone curious about Salesforce AI, prompt engineering, or intelligent agents