Soft Skills Mastery: Career Success Toolkit
 

Master Communication, Feedback, Teamwork & Time Management - Practical Tools for Any Workplace & Career Growth​​
What you'll learn
Communicate clearly using a simple 4‑step structure for emails, chats and meetings.
Apply active listening (HUC method) to build trust and avoid misunderstandings at work.​
Give and receive professional feedback with the SBI model and turn critique into growth.
Collaborate more effectively in teams by understanding roles, handling conflicts and building psychological safety.​
Manage time, priorities and small problems using tools like Eisenhower matrix, daily canvas and Pomodoro.
Requirements
No prior soft‑skills training required - this course is suitable for beginners.
Basic workplace experience (office, remote or hybrid) is helpful but not mandatory.
A computer or smartphone with internet access to watch the lessons and download worksheets.
Willingness to reflect honestly, try short exercises and apply the tools in your daily work.
Description
Professional soft skills are now one of the most powerful drivers of career success, especially in a world of digital tools, remote work, and agile teams. In this course, you will build a practical toolkit that helps you communicate more clearly, show up more confidently in teams, and organise your workday with less stress and more structure.You will work with five core pillars: clear messaging, active listening, giving and receiving feedback, effective teamwork, and time management with simple problem‑solving methods. Along the way, you will learn modern frameworks such as the four‑step structure for clear messages, the HUC listening method, the SBI feedback model, Belbin team roles, the Eisenhower matrix, Pomodoro focus blocks and a simple problem‑solving loop - all tailored to hybrid and remote work environments.The course is designed for beginners: short, clear lessons, realistic examples from everyday work, mini exercises, reflection questions and ready‑to‑use phrases you can apply immediately in your job. You do not need any prior knowledge - only the willingness to reflect honestly and to make small but consistent changes in your daily communication and working style.By the end, you will have a complete soft‑skills system: you will be able to structure your messages, lead meetings and online calls with confidence, run feedback conversations professionally, de‑escalate conflicts with a simple four‑step ladder, and manage your tasks with tools like Canvas, Eisenhower and Pomodoro. This is especially valuable in agile, distributed teams, where you move from "just another team member" to someone others trust, follow and rely on to get things done.If you want to actively drive your own development - as a career starter, office or home‑office worker, or member of an agile project team - this course gives you a clear, practical roadmap. Start now, work through each lesson step by step, and experience how your daily work changes: fewer misunderstandings, less stress, more clarity, impact and satisfaction in your job.
Who this course is for
The course is aimed at people who want to strengthen their communication and soft skills in everyday work, especially in modern, agile environments. It is suitable for beginners and professionals who work in offices, remote or hybrid teams and want more clarity, confidence and structure in their workday.