It Service Management Foundations
 

If you want to start or grow in IT service management, you need a clear grasp of the foundations.
What you'll learn
If you want to start or grow in IT service management, you need a clear grasp of the foundations. In this course, IT Service Management Foundations, you'll gain that essential grounding. First, you'll learn what IT services and IT service management are all about. Next, you'll discover ITSM approaches and key concepts through mindset and framework lenses. Finally, you'll explore modern developments in this field, such as the impact of AI. When you're finished with this course, you'll have the essential knowledge and skills of IT service management.