Email And Calendar Management Course - Virtual Assistant 101
 

What you'll learn
Access and onboard a client inbox securely and professionally using Gmail delegation
Apply a consistent daily Inbox Zero processing system using the 4D framework
Build a reusable FAQ list and canned response template library for any client
Clean, organise, and maintain a client inbox from scratch using search operators and bulk actions
Set up and manage a professional label, filter, and archive system in Gmail and Outlook
Use Gmail power features: keyboard shortcuts, Google Tasks, scheduling, and multi-account management
Use AI writing tools ethically and effectively to draft and refine client emails
Set up professional branded email signatures and integrate Gmail with Google Workspace tools
Navigate NDAs and data protection responsibilities like a trusted professional
Build and deliver monthly Inbox Health Reports that retain clients long-term
Package and price email management as a monthly retainer service and pitch it to ideal clients
Requirements
No prior experience is needed - this course is beginner-friendly
A laptop or computer with internet access
A Google account (Gmail) to follow along with practical exercises
Basic computer skills (e.g. browsing, typing, using email)
Willingness to practice and apply what you learn
Description
This course is your practical introduction to one of the most in-demand virtual assistant skills: email and calendar management using Gmail and Google Workspace.Designed for beginner to aspiring VAs, this course walks you step-by-step through how to confidently manage a client's inbox and schedule using real-world systems, tools, and workflows.You'll start by learning how to securely access and delegate Gmail accounts, ensuring professionalism and trust from day one. From there, you'll build essential skills in email organisation, filtering, and inbox management, so you can keep any inbox clean, structured, and under control.You'll also learn how to use Google Calendar for scheduling, time blocking, and mapping out meetings, helping clients stay organised and never miss important commitments.To boost your efficiency, the course introduces you to Zapier (beginner level), showing you how to automate simple repetitive tasks between apps - a powerful skill that separates average VAs from high-value ones.Throughout the course, you'll develop strong Gmail productivity skills, including:Creating filters and labels to automate inbox organisationManaging multiple accounts efficientlyUsing smart workflows to reduce manual workApplying systems that save hours every weekThis course is built to be hands-on and practical, so you can follow along, implement what you learn immediately, and start offering email and calendar management as a paid service.By the end of the course, you'll have a clear system for:Managing client emails professionallyHandling calendar scheduling and coordinationUsing automation tools to work faster and smarterPositioning yourself as a reliable, efficient Virtual AssistantWhether you're just starting out or looking to sharpen your VA skills, this course gives you the foundation to confidently manage client communications and operations.
Beginners who want to start a career as a Virtual Assistant,Aspiring VAs looking to learn email and calendar management skills,Freelancers who want to offer inbox and scheduling services to clients,Administrative professionals transitioning into remote work,Anyone who wants to improve their productivity using Gmail and Google Calendar,Small business owners who want to better manage their own emails and schedule