I work at a small company and can confirm that exceptions really do eat up the most time. The
article specifically mentions that AP teams often spend the majority of their time on invoices that don't match expectations and require manual review. This happens to us all the time: either the price doesn't match the PO, or someone forgets to include the order number. If these cases were automatically routed to the responsible people, the process would go much faster.
What is the transformation of accounts payable?
