Strategic Contract Management For Customer Success Managers
Last updated 2/2026
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz, 2 Ch
Language: English | Duration: 1h 6m | Size: 1.29 GB
Master Negotiation, Protect Revenue, Reduce Risk, and Drive Stronger Renewals
What you'll learn
Sound Confident when dealing with clients and speaking Internally with team members.
Navigate MSAs, SOWs, and NDAs confidently to speed up deal cycles and hit your quota faster without waiting weeks for a legal review.
Identify "Red Flag" clauses like unlimited liability and IP grabs in 10 minutes using a professional systematic review checklist.
Translate complex legalese into "human" language to explain tough terms like auto-renewals and indemnity to customers without losing the deal.
Master the "Big 5" commercial levers-Scope, Pricing, Termination, SLAs, and Liability-to protect your commission and minimize company risk.
Requirements
No legal background or law degree required! This course is designed specifically for non-lawyers. If you work in a customer-facing role (Sales, CS, or Account Management) and have ever felt intimidated by a contract, this course is for you. All you need is a basic understanding of your company's sales process.
Description
Are you tired of feeling like an imposter the moment a contract hits your inbox?
• The Fear of the Unknown: Do you find yourself nodding along in meetings while a client talks about "Indemnity" or "Liquidation Damages," praying they don't ask you to explain it?
• The "Manager Crutch": Are you tired of having to say "I'll have to check with my manager" or "Let me ask Legal" for every minor request, making you look like a middle-man instead of a trusted advisor?
• The Commission Killer: Does your deal always "go to die" in the Legal Department for three weeks because you didn't know how to spot the red flags before sending it over?
It's time to take back control.
This course is not about turning you into a lawyer. It's about giving you the Contract Confidence to own your deals from start to finish. I've stripped away the boring theory to give you the "Revenue-First" view of contracts.
After 105 minutes, you will never feel small in a contract meeting again.
What this course does for your career
• Look Like an Expert: Learn to translate "scary" terms into simple business value. When a client asks about a clause, you won't stutter-you'll lead.
• Protect Your Time: Stop being the "delivery boy" between the client and Legal. Learn the "Traffic Light" system so you know exactly what you can fix yourself and what actually needs an escalation.
• Close with Authority: Use my 10-Minute Review Checklist to scan any document. You'll spot the "deal-killers" (like unlimited liability or IP grabs) instantly, saving your deal before it even hits a snag.
• Eliminate the "Email Trap": Stop accidentally committing your company to a disaster because of a poorly worded "Sure, we can do that" email.
You are a high-performing professional. Don't let a few pages of legal jargon make you feel like a beginner.
Who this course is for
Account Executives & Sales Reps looking to close deals faster by handling basic contract hurdles independently.
Customer Success Managers (CSMs) who need to manage renewals and service expectations without over-promising.
Account Managers tasked with drafting SOWs or amendments for existing clients.
Revenue Operations (RevOps) Professionals aiming to streamline the handoff between Sales and Legal.
Startup Founders who need to protect their business while wearing the "Legal" hat during early-stage negotiations.
Strategic Contract Management For Customer Success Managers
